Due to the majority of my client support work now being done remotely, I have been forced to change my billing procedures. For phone support, I previously only charged for calls longer than 15-minutes. I will now begin billing for phone support after 5-minutes. Client phone support billing will now be in 5-minute increments instead of 15-minute. And, any support requiring remote access will be billable from start of call. Thank you for your understanding of these changes. Please don’t hesitate to contact me with any questions or concerns.
On another note, I spent some time this weekend on the phone with Comcast to better understand the ways in which they (and other utilities) are helping their customers during the Covid crisis. My rep at Comcast has helped his small business clients move to smaller office spaces, reduce broadband service levels to cut costs, and has even waived early-termination penalties for business that needed to stop their services altogether. If you’re interested in learning more, send me an email or call me directly to discuss, as I can offer some good advice on lowering your monthly bill, as well as who to contact at Comcast.
I also have many tools for remote access and remote control support. I recently setup Zoom for my grandma in her farmhouse in rural Wisconsin so she could get more company from distant relatives – all by remote control. If you have family needing tech help, let me know and I can arrange for it!
This newsletter is meant for informational purposes, but as always, I’m here to support you – especially during these challenging times. Please call me if you would like to discuss the best options for you and your business to continue to successfully work remotely, and best utilize my services.